New partnership with Epic Systems

What this new partnership means for you and your clients.

We’re excited to announce that Sharp Health Plan will be going live with Epic Systems, the nation’s leading health care technology company, this fall. Epic’s world class software will help Sharp Health Plan continue to deliver The Sharp Experience to our customers and provide an even better experience for you and your clients.

What this means for you and your clients

Your employer and member clients will be able to create new Sharp Health Plan online accounts. These will replace their old Sharp Connect accounts if they had them set up.

The new online accounts will offer additional self-service functionality, allowing your clients to better manage their plans online.

Employer Client Functionality

Manage enrollments — see real-time enrollment statuses and changes.
Set communication preferences — including paperless options.
Manage permissions — the ability to grant their broker(s) access to their account.
Make one-time payments online — for the time being, recurring payments must be made in the Sharp Health Plan payment portal.
And much more!

Member Client Functionality

Check benefits, balances and costs
See claims and coverage documents
Change a primary care physician
View or print member ID cards
Choose paperless options

Pay health plan premium bills*
Update contact information
Set communication preferences
Share access to an account
Access the new mobile app

*Does not apply to members enrolled in benefits through their employer.

Ensuring a smooth transition for your clients

To ensure the best customer experience, we will be taking a phased approach. We’ll focus our outreach first on existing Sharp Connect users, so we can transition them to their new online account. This will be followed by outreach to employers and members who did not have a Sharp Connect account set up previously.

Employer client outreach
We contacted employers who are active Sharp Connect portal users to let them know about the transition and they received training in September. In November, employers will receive their new account information so that they can activate their accounts and start using the new portal. Please reach out to your dedicated account management executive if you’d like to see if you have clients who will be included in this initial outreach.
Member client outreach
In November, we will let members who are active Sharp Connect portal users know about this transition, and will share how to activate their new Sharp Health Plan online accounts. Our outreach will include answers to frequently asked questions and direct them to online resources if they have additional questions. If they need technical support, they should contact Customer Care.

Coming in 2024: A new broker portal

We’re pleased to also announce that we’ll be partnering with WiPro to offer a new and improved broker portal for our individual and family plan brokers (IFP) next year. We’re excited to share the new broker portal, and its enhanced functionality, with our IFP brokers in 2024. More information to come next year!

Questions?

If you have any questions, please reach out to your dedicated account management executive. Thank you for your continued partnership. We appreciate your support!